People dial 911 every day for all kinds of emergencies. At the Department of Emergency Management, our dispatchers are experts at sending the right kind of help to the right location – fast.
But sometimes people call 911 for things that are not emergencies. Like to ask for a Police Department phone number. Or to report stolen property. These non-emergency calls can tie up our 911 phone lines, and make it harder for real emergency calls to get through.
Fortunately, there’s a MUCH better number to call for non-emergency situations – 311. The expert staff at 311 can provide information on an amazing variety of non-emergency City services, both over the phone, and on the 311 app. And just like us, they are available 24 hours a day, 7 days a week, and can provide the answers you need in over 176 languages.
In short: Life-threatening emergency? Call 911. No…
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