Burning Building? Call 911. Burning Question? Call 311.

San Francisco DEM

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People dial 911 every day for all kinds of emergencies. At the Department of Emergency Management, our dispatchers are experts at sending the right kind of help to the right location – fast.

But sometimes people call 911 for things that are not emergencies. Like to ask for a Police Department phone number. Or to report stolen property. These non-emergency calls can tie up our 911 phone lines, and make it harder for real emergency calls to get through.

Fortunately, there’s a MUCH better number to call for non-emergency situations – 311. The expert staff at 311 can provide information on an amazing variety of non-emergency City services, both over the phone, and on the 311 app. And just like us, they are available 24 hours a day, 7 days a week, and can provide the answers you need in over 176 languages.

In short: Life-threatening emergency? Call 911. No…

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Local Mission District Restaurants Come to the Rescue

San Francisco DEM

This blog comes to us from John McKnight, Director of Emergency and Disaster Services for the Salvation Army SF Metro and Golden State Division and who is leading the charge to feed the many San Franciscans who lost their homes due to last week’s numerous fires. 

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The best restaurant in town may this week be at the Red Cross emergency shelter located, and hosted by The Salvation Army Mission Corps. An outpouring of generosity and support by local eating establishments in the Mission have filled up most of the meals scheduled for the Shelter residents. Initially, the Mass Feeding Coordinator, John McKnight of The Salvation Army, was put in contact with Vinny Eng of Tartine Bakery and Shakirah Simley of BiRite who began rallying and coordinating all of the good will in the area, on top of delivering meals from their restaurants through the week. Tartine has taken on…

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